CPI Pages 1-50 - Flip PDF Download (2024)

6 Crisis Development/Behavior Levels Staff Attitudes/Approaches 1. Anxiety 1. Supportive 2. Defensive 2. Directive 3. Risk Behavior 3. Safety Interventions 4. Tension Reduction 4. Therapeutic Rapport WORKBOOK PG 6 © 2021 CPI. The CPI Crisis Development ModelSM

© 2021 CPI. 10 The CPI Crisis Development ModelSM WORKBOOK PG 6 Crisis Development/Behavior Levels Staff Attitudes/Approaches 1. Anxiety 1. Supportive 2. Defensive Protecting oneself from a real or perceived challenge.

© 2021 CPI. 11 The CPI Crisis Development ModelSM WORKBOOK PG 6 Crisis Development/Behavior Levels Staff Attitudes/Approaches 1. Anxiety 1. Supportive 2. Defensive 2. Directive Providing clear direction or instruction.

© 2021 CPI. 12 The CPI Crisis Development ModelSM WORKBOOK PG 6 Crisis Development/Behavior Levels Staff Attitudes/Approaches 1. Anxiety 1. Supportive 2. Defensive 2. Directive 3. Risk Behavior Behavior that presents an imminent or immediate risk to self or others.

© 2021 CPI. 13 The CPI Crisis Development ModelSM WORKBOOK PG 6 Crisis Development/Behavior Levels Staff Attitudes/Approaches 1. Anxiety 1. Supportive 2. Defensive 2. Directive 3. Risk Behavior 3. Safety Interventions Non-restrictive and restrictive strategies to maximize safety and minimize harm.

© 2021 CPI. 14 The CPI Crisis Development ModelSM WORKBOOK PG 6 Crisis Development/Behavior Levels Staff Attitudes/Approaches 1. Anxiety 1. Supportive 2. Defensive 2. Directive 3. Risk Behavior 3. Safety Interventions 4. Tension Reduction Decrease in physical and emotional energy.

© 2021 CPI. 15 The CPI Crisis Development ModelSM WORKBOOK PG 6 Crisis Development/Behavior Levels Staff Attitudes/Approaches 1. Anxiety 1. Supportive 2. Defensive 2. Directive 3. Risk Behavior 3. Safety Interventions 4. Tension Reduction 4. Therapeutic Rapport Re-establish the relationship.

© 2021 CPI. 16 The CPI Crisis Development ModelSM WORKBOOK PG 7 Crisis Development/Behavior Levels Staff Attitudes/Approaches 1. Anxiety 1. Supportive 2. Defensive 2. Directive 3. Risk Behavior 3. Safety Interventions 4. Tension Reduction 4. Therapeutic Rapport

Activity: Crisis Development ModelSM 18 Case Study – Healthcare A patient waits to meet with a doctor. She’s pacing, fidgeting with her phone, and constantly asking the receptionist where the doctor is. A nurse comes to collect preliminary information regarding her symptoms. When asked to have an X-ray taken, the patient immediately becomes verbally abusive. She refuses the procedure and argues, “You just want to waste my time with unnecessary tests!” She belittles the nurse by calling her “stupid” and saying, “None of you know what you’re doing.” Continue © 2021 CPI. WORKBOOK PG 7

Activity: Crisis Development ModelSM 19 Case Study – Education A parent waits to meet with her son’s teacher. This is the third time in a month she’s been called into the office regarding her son’s performance. She is a single mother working two jobs and had to take time off from work to be here. She’s pacing, fidgeting with her phone, and constantly asking the school secretary where the teacher is. When the teacher arrives, the parent yells at her for wasting her time when she should be at work. When asked to work with her son to complete supplemental worksheets to help him improve his math scores, she argues, “I don’t have time for this! Isn’t this your job?” Continue © 2021 CPI. WORKBOOK PG 7

Activity: Crisis Development ModelSM 20 Case Study – Human Services A client waits to meet with his case manager after riding the bus for over an hour. Due to his intellectual disabilities, he often becomes frustrated when trying to communicate his needs. He’s pacing, fidgeting with his phone, and constantly asking the receptionist where his case manager is. The case manager arrives to discuss his support plan. While reviewing the plan, the client accuses the case manager of treating him like a baby because he feels the plan is too restrictive. The client continues screaming and making statements such as, “You just want to control me!” and “You can’t make me!” Continue © 2021 CPI. WORKBOOK PG 7

Knowledge Check An individual is looking at the clock and pacing back and forth. What behavior level is the person exhibiting? a. Anxiety b. Defensive c. Risk Behavior d. Tension Reduction © 2021 CPI. 24

Knowledge Check How would you respond to help an individual who is saying “no” and refusing to perform a task? a. Supportive words and attitude. b. Call for help. c. Provide choices with consequences. d. Re-establish the relationship. © 2021 CPI. 26

© 2021 CPI. 31 Integrated Experience WORKBOOK PG 9 Crisis Development/Behavior Levels Staff Attitudes/Approaches 1. Anxiety 1. Supportive 2. Defensive 2. Directive 3. Risk Behavior 3. Safety Interventions 4. Tension Reduction 4. Therapeutic Rapport The CPI Crisis Development ModelSM

Integrated Experience What are factors that might negatively impact your ability to remain consistent and calm in your responses? © 2021 CPI. 34 q Waking up late q Lack of caffeine q Not enough sleep q Family stress q Illness q Trying to fit too much into one day q Interpersonal conflicts at work q Traffic jams q Work dissatisfaction

Precipitating Factors Understanding Precipitating Factors helps you to: • Avoid becoming a Precipitating Factor yourself. • Address the factors that lead to crisis situations. • Not take crisis personally. © 2021 CPI. 36

Rational Detachment Observe the Behavior • What is the other person communicating? • How am I responding? • What am I expressing or conveying? • How are they responding to me? © 2021 CPI. 39 WORKBOOK PG 10

Activity: Identifying Triggers Instructions: Choose from the list below or write your own based on experiences with people you interact with. Write the factors in the Triggers column. Determine how you can positively impact the Triggers. Write your responses in the Positive Impact column. © 2021 CPI. 41 § Gender of staff § Small spaces § Touch § Loud noises § Emergency vehicles § Crowded room § Authority figures § Limited feeling of control § Physical appearance of staff § Dimly lit spaces § Noisy or stressful environment § Memories WORKBOOK PG 11

Knowledge Check Which of the following best describes Rational Detachment? a. The underlying reasons for behavior b. A staff response to calm someone c. Maintaining your professionalism by not taking it personally © 2021 CPI. 43

Knowledge Check The Integrated Experience means that: a. Change happens when you can control the behavior b. Behavior influences behavior c. You should always match the other person’s behavior © 2021 CPI. 45

Knowledge Check Precipitating Factors is a concept that refers to: a. The underlying reasons for behavior b. An empathic, nonjudgmental approach c. Postures, gestures, facial expressions, and movement used to communicate © 2021 CPI. 47